See Our Lists of FAQs

Have questions? We’re here to help! Feel free to reach out anytime if you need any further assistance.

Order and Shipping
Is delivery still going on during the MCO?

Yes! We’re still delivering nationwide during the MCO.

Is delivery free for both West and East Malaysia?

The delivery is free for West Malaysia! We also provide delivery to East Malaysia with a flat fee of RM100 only.

When can I expect to receive my purchase?

WM: You can expect your purchase in 1-5 working days.

EM: You can expect your purchase in 25-30 working days via sea freight.

How will my purchase be delivered?

We entrust our delivery partner CITYLINK with your 5-star slumber.

What if I need to change my delivery date / address?

Please contact us via our live chat support immediately or email us at [email protected] with your order number.

Can you help dispose of my old pillows and duvets?

Yes, we can! If you need help to dispose of your old pillows and duvet, simply select the “Disposal Service” add-on on the product page. A flat fee of RM90 is applicable.

What type of payment methods are available?

We accept payment options as shown below:
* Credit Card (Visa, MasterCard, Amex)
* Debit/ Bank Card
* PayPal
* FPX
* E-Wallet (Grab)

Trial & Returns
What is WR’s Return Policy?

We stand by the quality of our products and are confident that you will be charmed by our bedding! If you are not sold with the bedding, we are happy to accept returns within 30 days of purchase. This includes washed and used beddings. 

We will arrange for free return pickup in West Malaysia. For East Malaysia, the items can be shipped to us at our nearest warehouse. 

Please do keep the canvas bags as you might need it in case of a return to make sure the beddings are not damaged during transportation.

To initiate a return process, please submit your request here

How does the 30-Night No-Lints-Attached Trial work?

We’re confident it’s gonna be love at first sight, but we think trying your bedding set out for 30 nights will make you love it even more!

The 30-night trial and free return is only applicable for ONE WR Bedding Bundle per household and subjected to inspections and reviews. Within the trial, if the bedding set didn’t work its magic on you, you can get a full refund once we’ve confirmed reception of your returns:

  • WM: Free pickup will be arranged for bedding set collection.
  • EM: You can ship it to our nearest warehouse with a flat fee of RM100.
When does the trial begin?

It begins the day you receive your purchase.

What is an adjustment period? Why do I need it?

We recommend spending at least 15 nights (and/or days, if you prefer) sleeping on your WR Bedding Bundle. This is because it takes time for your body to season the natural feather infills before they fluff up to their full potential. The 30-night trial is designed just for this.

The more time you spend snuggling in your new bedding set, the more you’ll come to adore the fluff and plush it offers.

Do I need to keep any of the packaging?

Please do keep the canvas bags in case of a return. You will need them to make sure the returned bedding is not damaged during transportation.

How do I return the bedding set for a full refund?

You can initiate the return by submit the form here. Kindly note that the documents are subject to review and approval. That’s it – we’ll handle the rest. 

Our friendly customer service team will iron out the logistics of the return with you. Once we confirm reception, the refund typically takes 7-14 business days to be processed via your preferred payment method.

How long will it take to receive my refund?

Your should expect to see the amount credited to your account in about 5-7 business days after we have received the returned bedding.

What if the bedding set is not as new when I return it?

As long as the bedding set is returned within 30 days and not extensively damaged upon reception, we’ll happily (but tearfully) take it back.

However, we highly recommend you monitor your experience for at least 15 days before making the decision.

What do you do with returned products?

All our returned products are either recycled or donate to those in need through our charity partners. You can be rest assured that returned beddings are never resold, and we use only new materials for all of our bedding set.

Pillows and Duvets
What makes WR different from others?

We are the first Malaysian brand to put together 5-star hotel bedding sets sourced directly from a 40-year supplier of high-end hotels across SEA. Well aware of the fact that we spend of our lives in bed, our founder went all out to unlock the secrets of the perfect night’s sleep. Just like in a 5-star suite, our pillows and duvets are made of the highest quality down and feather infill, which are ‘royalty’ among bedding materials with an equally royal price point.

To provide you with the best, we forewent the ridiculous markup, eliminated the middlemen and streamlined the distribution process, thereby enabling maximum savings and faster shipping for you.

Is there a difference between the King and Standard pillows?

Except for the size, they’re essentially the same. At WR, we carefully design every element to strike the perfect balance between comfort and aesthetic.

King-Sized Pillows

  • Longer in width to prevent you from slipping off the pillow when you sleep
  • Helps to create visual balance on a King / Super King bed

Standard-Sized Pillows

  • Designed to fit nicely on Queen and Single beds
  • Ideal for cuddling or cushioning your legs to achieve better sleeping postures
How to re-fluff my pillows and duvet after unboxing them?

Down products are incredibly delicate and premium, they require gentle care.

  • Once you unbox your pillows and duvets, simply fluff them up by giving them a few good shakes end-to-end and side-to-side
  • Give them a sunbath on a dry, sunny day for 24 hours. For the best result, tumble dry on low heat in a dryer.
Can I wash WR pillows and duvets?

Yes! Washing WR down and feather bedding products are easy. Unlike washing synthetic pillows/ duvets that often come out lumpy, washing feather and down products revive them to be as fluffy as when they were new. Now you can clean your down and feather pillows as well as duvets over and over with no worry. We recommend washing your pillows and duvets once every six months. 

How to wash pillows and duvets?
  • Wash 2 pillows at a time with cold or warm water
  • Use the fastest spin speed
  • Gentle soap without additives and kindly avoid using a fabric softener which will reduce its fluff
  • Dry them in a dryer on warm/ low heat until it’s completely dry. Be patient, as it can take multiple cycles depending on your machine settings. Clumping/ Odor might be signs that your pillows and duvets are yet to dry.
  • Hand fluff your pillows and duvets in between each cycle. This is to ensure the core of the pillows and duvets are dry even though they feel dry to the touch.
How do I care for the WR pillows and duvet in between washing?
  • Fluff your pillows daily. Giving them a few good shakes end-to-end and side-to-side every day helps them stay in good shape.
  • Keep them dry. Down products favour low humidity. If you live in a very humid region, air-conditioners or dehumidifiers will be your second best friends (first being us).
  • Sun them or tumble dry on low heat in a dryer if they seem to be losing firmness and resilience.
How long should my WR pillows and duvet last?

With proper care, they could easily last five to six years. Down products hold up better than synthetic stuffings, which generally wear out in three to four years. In the long run, it actually has the most bang for your bucks.

Linens
What makes WR different from others?

Our linens are made of 100% cotton, which is always a good idea for bed sheets – especially if you feel warm easily. Our cotton linens are amazingly soft, highly breathable, and easy to care for. If you’re a parent, pawrent or simply love washing linens often, cotton is famed for durability and able to withstand frequent washes.

Our factories are awarded STANDARD 100 by OEKO-TEX®, which is an independent product label for all kinds of textiles tested for harmful substances.

What are WR linens made of?

Our linens are made of 100% cotton, which is always a good idea for bed sheets – especially if you feel warm easily. Our cotton linens are amazingly soft, highly breathable, and easy to care for. If you’re a parent, pawrent or simply love washing linens often, cotton is famed for durability and able to withstand frequent washes.

Our factories are awarded STANDARD 100 by OEKO-TEX®, which is an independent product label for all kinds of textiles tested for harmful substances.

How to wash and care for WR cotton linens?

Always wash your sheets in the washing machine by themselves. Use a mild liquid detergent to prevent washing powder getting caught in the fibers which leads to reduced softness and lifespan of fabric.

The ideal way to dry your linens is by hand-drying. However, if you’re using a dryer, remove them from the machine when they are about 95% dry. Place the sheets on bed or hang them somewhere to air dry. This helps prevent wrinkles. 

What is the thread count of the beddings?

Thread counts for our linen sheets are 300. However, thread count is often used as a marketing gimmick and no longer the best way to measure the quality of your bedding. To learn more, read here